Our client, a family owned Jewellers in South London, is seeking an Assistant Manager to join their busy team. The successful candidate will work closely with the Manager to drive the growth of the company. The role will focus on sales and customer service and will require managing the shop in the Manager’s absence. The position requires someone with a minimum of 5 years jewellery retail experience with supporting qualifications.
Responsibilities:
Management:
- To be responsible for the successful running of the shop, ensuring the smooth running of all areas (sales, repairs, valuations and offers) along with the opening and closing (and all other security measures), in the Manager’s absence
- To assist all colleagues and provide guidance to ensure the smooth running of all technical or advisory areas of the business
- To assist and drive management, and development of all systems/processes
- From time to time you will be called upon to handle sensitive or strictly private and confidential information. Complete confidentiality is required
Sales:
- Manage, develop and prioritise sales opportunities and provide sales support to all colleagues as required. This is to deliver the sales target, as set out by the Company.
- Familiarise and work closely with the Company’s customers to promote sales wherever
- Create sales opportunities through all customer contact in a proactive/creative
- Attend to all customer needs and to the very best of your ability provide satisfaction with the aim of producing results – sales, repairs and valuations.
- Promote design and remodelling as sales option wherever
- Maintain smooth running of shop floor and sales areas meeting company requirements (receipts, packaging, presentation etc), and all other general sales or shop-based tasks
- Deliver attractive window and cabinet displays with the aim of enticing customers into a purchase. After closing to remove stock from the windows placing items in the relevant storage trays
- Promote stock cleanliness and presentation on a regular basis to improve sales appearance wherever possible
General roles, include but are not limited to:
- Answer incoming telephone calls, handle all resulting enquiries (involving the necessary colleagues where appropriate) and develop customer service wherever possible
- Deliver all areas of role in a timely efficient fashion making use of software provided, working ahead of and to deadlines wherever relevant
- Be mindful of security at all times and to operate within guidelines set out in the staff handbook
- Assist all colleagues as and when required
- Bring stock from safes into the shop before opening and return stock to the safes after closing
- Maintain the cleanliness and presentation of storage, shop, window space and stock at all times
- From time to time you will be called upon to handle sensitive or strictly private and confidential information. Complete confidentiality is required
- With prior notice you may be asked to work additional or other hours as required
- Keep a smart and tidy appearance suitable for customer facing as the position requires
- Look to serve customers quickly and efficiently at all times
- Assist and drive management and development of all systems where possible or required by operating in an efficient and thorough manner
Requirements:
The ideal candidate will enjoy taking on additional responsibility, have a passion for jewellery and a commitment to deliver results. They will be…..
- Organised with good communication skills
- Enjoy working as part of a small team
- Well-presented
- Trustworthy
- Strong IT skills
An interest in marketing, valuing or jewellery design would also be relevant for this role.