D.R.A.W. Recruitment

Client Liaison, Art Technology Company, USA


Contract Type: Full-time
Job Type: Permanent
Pay: $35K - $45K
Location: New York USA
Job description:

For over twenty years, our client has been at the forefront of innovation in the global art world, creating seamlessly integrated technological solutions for art galleries and artists. The main responsibility of the Client Liaison will be helping to support clients by answering their phone and email requests. Support is an essential part of this business as it ensures client satisfaction by providing education as to how products work and resolving any issues reported.

This is a highly trusted position giving you access to clients’ live data systems so that work can be carried out or so that the company can investigate problems or talk clients through a process. Your integrity and discretion must be unquestionable given the confidential and mission-critical nature of our clients’ data.

Duties include but are not limited to:

  • Liaise with the UK-based team to report and resolve technical issues, learn about developments to the product and supply feedback to assist with streamlining overall processes. You will also be asked to help test new features and iterations of the client’s iOS app.
  • Provide assistance to both clients and your colleagues by creating bills and answering enquiries. Billing for ongoing and extraordinary items can be quite convoluted.
  • Help to create help notes for the database and website CMS where questions are repeatedly asked by clients that could be resolved via help notes.
  • Help manage data imports and always be looking to streamline processes and save time where possible.

For more information, please get in touch.