Client Services Assistant & Administrator, Auction House

We are seeking a Client Services Assistant & Administrator to join a busy auction house team in London.

Main job responsibilities include:

• Assisting to manage the daily running of the auction house reception
• Answering of telephones and email enquiries
• Dealing with customer queries and complaints
• Co-ordinate valuers for in-house valuations
• Assisting to manage collections and deliveries
• Processing payments, cash and card transactions
• Assisting in the production of catalogues
• Assisting in the administration of the online auctions
• Registering clients for auctions
• Placing bids
• Assisting in website administration
• Managing pre & post auction correspondence
• Conducting reconciliations for departments
• Undertaking general administrative tasks
• Keeping the reception area clean and tidy

Skills & Qualifications:

• Bachelors degree or equivalent or previous relevant experience
• An organised and methodical approach to daily tasks
• Exceptional customer service skills and previous experience in a client facing position and complaints resolution
• The ability to work well under pressure and in a busy customer facing environment
• Be confident using computers and new software packages
• Previous experience of cash handling and card payment transactions
• Previous auction house experience desirable but not essential

This is a full-time role, Monday-Friday 9am-5.30pm with some weekend work required for auctions and viewings.