The art of the perfect fit

Client Services Assistant & Administrator, Auction House

Posted: 03.05.2023
Contract Type: Full-time
Job Type: Permanent
Pay: £22,000-£24,000
Location: London, UK
Tenure: Permanent
Job description:

We are seeking a Client Services Assistant & Administrator to join a busy auction house team in London.

Main job responsibilities include:

  • Assisting to manage the daily running of the auction house reception
  • Answering of telephones and email enquiries
  • Dealing with customer queries and complaints
  • Co-ordinate valuers for in-house valuations
  • Assisting to manage collections and deliveries
  • Processing payments, cash and card transactions
  • Assisting in the production of catalogues
  • Assisting in the administration of the online auctions
  • Registering clients for auctions
  • Placing bids
  • Assisting in website administration
  • Managing pre & post auction correspondence
  • Conducting reconciliations for departments
  • Undertaking general administrative tasks
  • Keeping the reception area clean and tidy

Skills & Qualifications:

  • Bachelors degree or equivalent or previous relevant experience
  • An organised and methodical approach to daily tasks
  • Exceptional customer service skills and previous experience in a client facing position and complaints resolution
  • The ability to work well under pressure and in a busy customer facing environment
  • Be confident using computers and new software packages
  • Previous experience of cash handling and card payment transactions
  • Previous auction house experience desirable but not essential

This is a full-time role, Monday-Friday 9am-5.30pm with some weekend work required for auctions and viewings.