The art of the perfect fit

Exceptions & Warehouse Manager, E-Commerce Platform

Posted: 22.09.2022
Contract Type: Full-time
Job Type: Permanent
Location: Berlin, Germany
Tenure: Permanent
Job description:

Our client, an online platform for global commerce, is looking for an Exceptions & Warehouse Manager based in the greater Berlin area. You will be joining at a very exciting time, as the client has successfully launched watches, handbags, and sneakers authentication services in the US, CA, AU, UK and DE in under two years. You will be leading two teams to deliver an innovative user experience for Sneakers & Handbags. You are customer friendly, organised and also have a hands-on mentality for operational warehouse tasks.

Responsibilities:

  • Lead and develop the exceptions management for current categories (Sneakers & Handbags)
  • Daily organisation and capacity planning of our warehouse management including but not limited to Receiving, Shipping and State of Warehouse
  • Coordinate both teams to ensure consistent and smooth operations and follow through of team commitments and actions
  • Responsible for crafting a good working relationship with Germany’s Customer Experience team to ensure exceptions are resolved quickly and efficiently
  • Weekly report on customer experience performance metrics and analytics of the Authenticity Guarantee Program
  • Owns the efficiency measures/important metrics for the respective functions – warehouse & exceptions
  • Revisits, at least monthly, the processes and aligns with Operations Manager and other global teams on process improvements, best practice, trends and ongoing issues

Qualifications:

  • At least German C1 level, not afraid of verbal communication
  • 1-2+ years experience of a call centre, front of house or from a customer service environment
  • Leadership experience
  • Experience resolving multifaceted customer queries
  • Agility, comfort with changing/ evolving direction
  • Strong communication cross functionally is essential
  • Ability to work independently to achieve goals on time
  • Time management/ sense of urgency
  • Extremely detail oriented and coordinated
  • Curiosity about Luxury Sneakers & Luxury Handbags
  • Product exposure (nice to have)

Benefits are included as part of this role.