The art of the perfect fit

Head of Design Venue

Posted: 05.10.2022
Contract Type: Full-time
Job Type: Permanent
Pay: Dependent on experience
Location: London, UK
Tenure: Permanent
Job description:

An exciting design venue in East London is looking for an experienced operations focused candidate to head up the team as Director.

Responsibilities include:

To lead a strong and successful team to deliver the clearly communicated operational, commercial and service targets. Alongside that being the ultimate ambassador and proud promoter for the venue.

Lead, manage and develop a harmonious, high performing and expert team of approximately 10 people who are all closely aligned to the company’s goals and ambitions.

Partner HR in attracting, selecting, recruiting and retaining suitable candidates that possess the skills and personal attributes in line with each role requirements

Develop team capability and give regular candid feedback to improve individual and team performance offering regular support and guidance alongside active performance management.

Develop the team’s short term and long term professional development goals, encouraging better performance through training, ongoing support and on the job coaching and encourage training of the team in relevant areas to ensure that they are able to carry out their roles effectively and efficiently, at the cutting edge of thinking in all relevant fields
Encourage good communication between various functions and articulating a well-defined and common goal, ensuring all relevant information is shared in good time with all other stakeholders of the wider business
Draft and regularly review relevant policies and where relevant liaise with HR, embed those into the day to day workings of the company

Finance & Commercial – accountable for delivering the commercial, financial and community successes through both hard and soft objectives.
Deliver commercial goals in line with agreed performance measures and targets. Measures of success will be articulated to you in advance but will include sales targets across the commercial operations, yield targets across the leased space and membership targets for the coworking operation.
Influence and understand the leasing models and deliver the best blend of rents and tenants across the business that maintain the integrity of the brand but deliver planned results.
Partner finance to develop high quality financial reporting in all areas and use that to deliver actions to take in order to drive sales in all areas in alignment with the company’s ambitions.
Analyse and challenge the financial data, looking to turn learnings from reports into actions and processes
Plan and agree budgets with each function of the team to ensure that the budgeting delivers good service but also keeps the occupational cost as low as possible for the tenants and members
Seek and develop further / new commercial opportunities or partnerships that deliver profitable results alongside serving the community aims and ambitions

Operations & Relationship Management – Manage the push and pull between delivering a low occupational cost and having a well operated space that is safe, vibrant and a recognised destination
Working with other departments such as finance, operations, commercial, leasing, marketing, facilities HR and others be responsible for the leadership, quality and management of all day-to-day operational activities across the business.
Ensure the operation of each building is operationally efficient, making sure that it works as it should and do this without compromising the business’s operational budgets and service charge
Ensure that all elements are operated to high standards and that long term solutions are provided and advanced.
Liaise with Marketing to support, organise and deliver events, and contribute to PR, Social media to grow and engage with club community and boost brand awareness.
Build amazing relationships with everyone – members, customers, potential customers, industry professionals, business partners, colleagues. You must love working with a wide and diverse range of people to do this role well.

Service – Deliver the business service aspirations and lead others to deliver that, rewarding success and highlighting and resolving short comings
Deliver service in line with hard and soft measures, recognising what goes well and what doesn’t and removing obstacles to deliver improvements across the operation.
Put your customer (internal and external) and service at the heart of all that you do. To do that you must be present, on the ground interacting with tenants, members and visitors and listening to their needs
Regularly meet with tenants to listen to their requirements, challenges and opportunities, understand and identify the business’s role in these elements and support or exploit them as appropriate
Take steps to retain all tenants and members as appropriate by responding to their complaints and ensure appropriate action is taken to resolve immediate and longer term issues
Listen to member complaints, ensuring actions off the back of these are picked up by the team and managed sensibly

Person Specification

You will have an understanding of place, culture, brand and design and be the epitome of the brand with a razor sharp understanding of all the creative industries.
Alongside that you can operate a commercial entity in line with business goals keeping commercial goals balanced with our aspiration for the place, culture and most importantly the audience.
You are a proven commercial and operational professional, a proactive self-starter, who is focussed on service and delivery as well as a being a motivated and expert relationship builder.
You will understand our audience and will foster loyalty in them through your problem solving attitude, your commercial acumen and your entirely can do approach.
Used to working in a multi faceted role including an F&B operation and building / facilities management, you will have experience of managing a multi site operation where operations, service and delivery are front and centre of everyday.
Nothing fazes you, you are happy to work strategically, in front of an audience as you are hands on. You are a consummate multitasker and have an organised, calm, methodical and creative approach to your work and you adopt excellent time management skills alongside a proven track record with leading others in a comparable operational or commercial role or environment.

This role is new and will require flexibility of approach and a wholly open mind alongside some long days, some grit and determination to see it evolve into the place it is designed to be.

• 5 years + proven experience in similar operational or commercial role / sector
• Experience of asset management – property / retail / arts or other cultural sectors
• Experience of senior leadership role ideally used to directly reporting to Board Directors
• Proven experience of commercial success in creative environment / sector
• Strong verbal and written communicator
• Experience and first-class knowledge of marketing a creative endeavour
• Demonstrable experience of leading multi disciplined teams including F&B, property facilities, a club or similar entities
• Demonstrable experience of setting standards and leading others to deliver those
• Attention to detail at all levels and the ability to multitask across various functions
• Proficient user of Microsoft Office (Excel, PowerPoint & Word)