Logistics Coordinator, Auction House

We are looking for a Logistics Coordinator for an established Auction House in Edinburgh.

The person in this role will be responsible for all aspects of shipping and delivery of clients’ goods, both pre and post auction, ensuring a smooth and seamless service aimed at ensuring client satisfaction at all times. They will work with both sellers and buyers of items, as well as other members of staff, responding to logistical queries and providing effective delivery solutions.

Specific duties & responsibilities will include:

• Uploading all shipping pre-priced shipping options across all sales
• Working closely with third party shipping providers to deliver best client service
• Assisting with shipments to receive incoming goods prior to sale
• Be the primary and initiative-taking point of contact for clients post sale journey
• Be accountable and provide oversight for post-sale transactions for all Live and Online auctions
• Physically provide posting/packaging service for smaller items which can be dealt with in-house
• Assisting with clearing collections for all sales
• Proactively adding value to the post sale client experience by anticipating the needs and expectations of our clients
• Provide clear and proactive communication to
• Responding to clients in a way that builds rapport, achieves positive engagement and delivery
• Work collaboratively with saleroom team, specialist departments and client services to ensure best practice in our post sale processes and service levels
• Administrative tasks to support the Client Services team
• Working with departments to ensure longer term collections are chased/invoiced accordingly
• Assisting departments with bi-annual stock checks
• Overseeing shipping between internal sites – first point of contact for shipping lists
• Outward goods shipments to secondary salerooms
• Managing the TA process

The Candidate

• Proven experience in a client service/client facing environment
• Confident in using MS Excel, Outlook, Teams, and Word
• Demonstrate exceptional client service and communication skills
• Ability to reflect the image and standards in all situations in accordance with Client Service standards
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines
• Detail orientated, strong processing abilities whilst remaining client focused
• Strong work ethic and ability to work in a fast paced multi-tasking environment
• A logical thinker and analytical person with the ability to seek continuous improvement
• Ability to build strong relationships internally and externally
• Act on and seek feedback from others to develop or maintain personal service skills and knowledge
• Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice
• Excellent verbal and written presentation skills
• Experience of Temporary Admissions