The art of the perfect fit

Membership Manager, Arts Organisation

Posted: 10.06.2021
Contract Type: Full-time
Job Type: Permanent
Pay: Dependent on experience
Location: London, UK
Tenure: Permanent
Job description:

An arts organisation in London is looking for a Membership and Account Manager, who will be responsible for a vibrant and growing group of Members at the organisation. They will be the point person dedicated to queries relating to all aspects of Membership including Membership inquiries, booking of Gallery spaces, meeting rooms, and viewing rooms, and a liaison on events programming and additional services. This post will also contribute to long-term strategy and the ongoing expansion of the the organisation community.

Key tasks and responsibilities

Account Management

  • Maintain and nurture the relationships with the Members, who are top-tier businesses within the art industry, acting as the primary point of contact on a day to day basis
  • On-board recently accepted Members to the Membership, by way of issuing contracts and invoices, welcoming to the community and developing one-to-one relationships
  • Responsible for hitting personal targets as well as supporting the Membership team in reaching overall targets
  • Ensure a seamless and positive customer experience expected of a leading art organisation for every Member
  • Focus on customer retention, renewal systems and supporting the Membership life cycle
  • Support Members with the planning and execution of Exhibitions, closing bookings and selling additional services
  • Manage and coordinate site visits of Members, their teams and artists, offering a highly detailed knowledge of the organisations’ Galleries, Viewing Rooms, Offices, additional facilities and services
  • Thoroughly follow the booking process to make sure every request is met and all information recorded
  • Gather Member feedback on the organisation experience for reporting to the Membership Director and wider The organisation team
  • Respond to negative feedback or complaints in a considered, timely and effective manner with the support of the Membership Director and where relevant, the Managing Director
  • Accurately record activity and structure reports on client history, with the support of the Membership Coordinator
  • Update the Customer Relationship Management system (CRM) on a daily basis, with the support of the Membership Coordinator
  • Issue invoices and follow payments
  • Coordinate and communicate with Marketing and Event Teams, providing relevant Member & exhibition information for the use of print and digital media (Press and Marketing)
  • Appropriately communicate Member needs and requests with the Logistics and Experience and Services Teams to guarantee a seamless customer experience
  • Identify and encourage new opportunities of collaboration within the Membership
  • Uphold the organisation ethos and brand by offering a friendly, personable and professional experience.

General

  • Support Membership Director’s activity relating to the organisation programming
  • Carries out other duties deemed appropriate by the Membership Director
  • Attends Openings, events and Member events representing the organisation
  • Actively participates in the London art world – networking with gallerists, dealers, collectors, curators and other institutions to develop working relationships relevant to the organisation