Membership Manager, Exhibition Space

Our client is a membership organisation providing a first-of-its-kind exhibition and working space for art professionals, they are seeking a Membership Manager to join the team. They are home to an international community of some of the world’s most exciting galleries, collectors, advisors, foundations, institutions, and art businesses. With a focus on connection, their arts hub enables Members from a wide range of specialities and locations to collaborate and flourish.

Main Duties and Responsibilities:

• Maintain and nurture the relationships with Members; top-tier businesses within the art industry, acting as the primary point of contact on a day-to-day basis.
• On-board recently accepted Members to the Membership and issue invoices, welcoming to the community and developing warm, one-to-one relationships
• Ensure a seamless and positive Member experience, as expected of a leading art organisation forever Member
• Focus on Member experience, retention, renewal systems and supporting the full Membership lifecycle.
• Support Members with the planning and execution of Exhibitions, closing bookings and cross-selling additional services.
• Works closely with Head of Digital to implement and refine Salesforce processes relating to Membership – account management, onboarding, renewals, complaints and more.
• Works closely with Programme Manager to ensure Membership programming offer is optimised by Members
• Manage and coordinate site visits for prospective Members, their teams and artists, offering a highly detailed knowledge of galleries, viewing rooms, offices, additional facilities and services.
• Thoroughly follow the booking process to make sure every request is met, and all information documented in Salesforce.
• Gather Member feedback on the experience for reporting to the Membership & Business Development Director and wider team; make suggestions for improvement.
• Respond to negative feedback or complaints in a considered, timely and effective manner with the support of the Head of Membership & Exhibition Services and where relevant, the Membership & Business Development Director.
• Accurately record activity and structure reports on client history, as requested from time to time by the Head of Membership & Exhibition Services.
• Responsible for hitting personal targets for Gallery bookings as well as supporting the Membership team in reaching overall targets.
• Liaise with the Accounts department to raise invoices and follow payments.
• Coordinate and communicate with Marketing and Event Teams, providing relevant Member &exhibition information for the use of print and digital media (Press and Marketing).
• Appropriately communicate Member needs and requests with the Exhibition Services and Operations Teams to guarantee a seamless customer experience.
• Identify and encourage new opportunities for collaboration within the Membership.
• Uphold the brand ethos and brand by offering a friendly, personable, and professional experience.

Person Specification

Essential Skills and Attributes:

• Proven experience as a Client Relationship Manager.
• Art History, Fine Art or Curatorial Studies degree or equally relevent experience in the Art Industry.
• Knowledge of customer relationship management (CRM) practices, (Salesforce).
• Experience in sales or customer service is preferred.
• Problem-solving attitude and has an aptitude for fostering positive relationships.
• An energetic, highly motivated, and enthusiastic team player with a desire to further their career in the art world through contributing to the client’s success.
• Previous experience in a demanding client-facing role.
• Proven success in meeting renewal and/or sales targets.
• An exceptional eye for detail and experience managing a varied and demanding workload.
• Outstanding social skills and people management.
• Excellent verbal and written communication, with rigorous attention to detail
• A proactive, self-motivated approach to working
• An ability to multitask, prioritise and plan.
• Demonstrable and active interest in art, design, and visual culture, with an understanding of the client’s particular role within it.
• Experience working as part of a small team and the ability to forge mutually respectful and effective working relationships with a diverse range of personalities.
• Excellent IT skills, particularly in Microsoft, (including Excel).
• Knowledge of public and private art sector in the UK and an understanding of the global art scene and schedule, including but not limited to art fairs, biennales and art weeks.