Sales Consultant (Repairs), Family Owned Jewellers

Our client, a family owned Jewellers in South London, is seeking a Sales Consultant, with a special focus on repairs, to join their busy team. The successful candidate will work with the existing team to continue the growth of the company since the pandemic. The role will focus on sales and customer service and will include managing all repairs that the company handles. This role will suit someone that has retail experience outside of the jewellery industry but the clients preference is for someone with retail jewellery experience. Relevant training will be offered.

Responsibilities:

Sales:

• Manage, develop and prioritise sales opportunities and provide sales support to all colleagues as required. This is to deliver the sales target, as set out by the company.
• Familiarise and work closely with the company’s customers to promote sales wherever
• Create sales opportunities through all customer contact in a proactive/creative
• Attend to all customer needs and to the very best of your ability provide satisfaction with the aim of producing results – sales, repairs and valuations.
• Promote design and remodelling as sales option wherever
• Maintain smooth running of shop floor and sales areas meeting company requirements (receipts, packaging, presentation etc), and all other general sales or shop-based tasks
• Deliver attractive window and cabinet displays with the aim of enticing customers into a purchase. After closing to remove stock from the windows placing items in the relevant storage trays
• Promote stock cleanliness and presentation on a regular basis to improve sales appearance wherever possible

Repairs:

• Book out all repairs to the relevant workshops checking each job so that you are familiar with all the jobs taken in and so that they are booked out to the correct workshop. In the same way to check back in all repairs
• Process all repairs upon their return from a workshop. This includes costing in and pricing up each job, checking that the appropriate work has been done, advising customers their item is ready for collection and filing the repair in the appropriate place
• Handle liaisons between the workshops and the shop over a repair and consulting with the member of staff that took the job in where appropriate
• Report to customers by email or phone with estimates for jewellery repairs as required detailing work to be carried out, cost to customer, and anticipated length of time for completion of repair
• Continually review all repairs to make sure that work is carried out within the expected time frame
• Ensure that all customer items are collected within a period of three months from advising to the item being ready to collect (unless a longer period is agreed with the customer). If this is not achieved, then to enter into a TORTS process
• Maintain the required level of Jewellery findings, watch straps, bracelets and batteries to carry out in-house repairs

General roles, include but are not limited to:

• Answer incoming telephone calls, handle all resulting inquiries (involving the necessary colleagues where appropriate) and develop customer service wherever possible
• Deliver all areas of role in a timely efficient fashion making use of software provided, working ahead of and to deadlines wherever relevant
• Be mindful of security at all times and to operate within guidelines set out in the staff handbook
• Assist all colleagues as and when required
• Bring stock from safes into the shop before opening and return stock to the safes after closing
• Maintain the cleanliness and presentation of storage, shop, window space and stock at all times
• From time to time you will be called upon to handle sensitive or strictly private and confidential information. Complete confidentiality is required
• With prior notice you may be asked to work additional or other hours as required
• Keep a smart and tidy appearance suitable for customer facing as the position requires
• Look to serve customers quickly and efficiently at all times
• Assist and drive management and development of all systems where possible or required by operating in an efficient and thorough manner

Requirements:

The ideal candidate will have retail experience, a passion for jewellery and an enthusiasm to learn. They will be…..

• Organised with good communication skills
• Enjoy working as part of a small team
• Well-presented
• Trustworthy
• Proficient IT skills

An interest in gemmology, jewellery design or marketing would also be relevant for this role.