Client Services (Maternity Cover), Auction House

Our client, a leading Auction House, is seeking a maternity cover for their client services team. The successful candidate will have previous experience in a similar role and be able to provide exception customer service to high net worth clientele on a day-to-day basis.

The contract will run from July 2024 until February 2025 (eight months), providing enough time for handover. Please note that a working proficiency in a second language (preferably French) is essential.

Responsibilities:

• Provide exceptional customer service the clientele
• Work directly with assigned sales representatives to provide customer service to clients registering, consigning and buying at all auctions, globally. This entails:
  • Helping to manage pre-sale outreach
  • Inputting pre-sale consignment and lot inquiries into the company’s CRM system
  • Inputting bidder registrations, guest and cocktail RSVPs into the company’s CRM system
  • Sending and collecting consignment agreements, titles and history files for auction consignments and inputting into the company’s CRM system
  • Obtaining transport quotes for consignors and buyers pre- and post-sale
  • Helping to manage post-sale issues from both buying and selling clients
  • Assisting the Administration team with post-sale settlement
  • Answering email and phone inquiries and inputting them into the CRM system
  • Working with the Development team to help plan upcoming client visits and event attendance
• Act in a lead capacity for designated auctions for the Client Services team, which could include the following responsibilities:
  • Managing all incoming bidder registrations and creating bidder packages in advance of the auction
  • Maintaining guest lists, tour and event schedules
  • Working with the Operations team to manage onsite client experience
• Provide general office support as needed and required (answering phone calls and office reception, accepting deliveries and distributing mail etc.)
• Other activities as assigned by employer

Requirements:

• Exceptional work ethic and attention to detail
• Superior organisation and time-management skills
• Must be able to travel freely around the globe
• Previous experience in a similar role working with HNW individuals/luxury market would be advantageous
• High level of spoken and written English
• A working proficiency in a second language, preferably French (German or Italian) is essential
• University degree